Propel Property — short let, holiday let and Airbnb management

Privacy Policy

1. Introduction

Welcome to Propel Property ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and interact with our website: propelproperty.co.uk ("Website"), and when you use our services.

We are a UK‑based short‑let management company. If you have questions about this policy, please contact us using the details in Section 11.

By using our Website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information You Provide Directly

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Payment information (where applicable)
  • Booking and reservation details
  • Communication preferences
  • Any other information you submit to us

b. Automatically Collected Information

  • IP address
  • Device and browser information
  • Pages visited, time spent on those pages
  • Referral source and click‑through data
  • Cookies and similar tracking technologies

3. How We Use Your Personal Data

  • To process and manage bookings and enquiries
  • To communicate with you, including sending confirmations, updates, and marketing (where permitted)
  • To provide, improve, and personalise our services
  • To manage payments and prevent fraud
  • To respond to your requests and support needs
  • To monitor and analyse usage of our Website
  • To comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

  • Contractual necessity: Processing is necessary to fulfil a contract with you (e.g., managing your booking).
  • Consent: Where you have given consent (e.g., marketing communications).
  • Legitimate interests: For purposes such as improving our services, preventing fraud, and administering our Website, provided it does not override your rights.
  • Legal obligation: Where required by law.

5. Sharing Your Data

We may share your data with:

  • Service providers and partners (e.g., payment processors, booking platforms, cleaning and maintenance contractors)
  • Legal authorities and regulators where required by law
  • Third parties in connection with corporate transactions such as a merger or sale

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

Essential storage keeps the site working. Optional analytics and marketing cookies are disabled by default:

  • Google Analytics 4 (analytics): measures visits and how pages are used so we can improve the site. Set by Google; loaded only with analytics consent.
  • Meta Pixel (marketing): measures the results of our Facebook and Instagram adverts and helps show relevant ads. Set by Meta; loaded only with marketing consent.

You can withdraw any consent previously stored on this device by clearing cookies and site data in your browser.

7. Marketing Communications

We may send you promotional offers and updates by email or SMS if you've consented to receive them. You can opt out of marketing at any time by following the unsubscribe instructions in our messages or contacting us directly.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

While we aim to protect your information, no system is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, including to comply with legal, tax, or reporting requirements.

10. Your Rights (UK & GDPR)

Under applicable privacy laws, where applicable, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restricting or objecting to processing
  • Data portability
  • Withdrawing consent

To exercise these rights, contact us using the details below.

11. International Transfers

We may transfer data outside the UK/EEA when necessary (e.g., to third‑party service providers). Where required, we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our Website with a revised "Last updated" date.